PIXELHUE Manuals & User Guides

PIXELHUE is a leading provider of professional video processing solutions, dedicated to serving the live event and entertainment industries. Established with a focus on innovation and reliability, PIXELHUE designs and manufactures high-performance equipment including presentation switchers, event controllers, fiber extenders, at seamless switchers.

Headquartered in Beijing with global reach, PIXELHUE technology powers spectacular visual experiences ranging from concert tours to large-scale conferences. Their flagship products, such as the Q8 Seamless Switcher at U5 Pro Event Controller, are engineered to provide precise control and superior image quality for AV professionals. The brand is committed to prompt customer support and continuous product improvement through their dedicated R&D teams.

• Where can I download software for PIXELHUE devices?

  Software such as PixelFlow and BCTools can be downloaded from the PIXELHUE official website or obtained by contacting your sales engineer.

• How do I update the firmware on my PIXELHUE device?

  Firmware updates are typically managed through the BCTools software. Connect your device to a control computer via USB or Ethernet, open BCTools, connect to the device, and select the update package from the update menu.

• What is the warranty coverage for PIXELHUE products?

  PIXELHUE provides a standard manufacturer warranty covering defects in materials and workmanship. Damage caused by exceptional circumstances like fire or lightning is generally not covered. Refer to the specific warranty policy on their website para sa mga detalye.

• Does PIXELHUE support third-party control protocols?

  Yes, many PIXELHUE controllers (such as the U5 Pro) support MIDI protocols and can accept or generate timecodes (LTC, MTC, MIDI USB) for synchronization with external devices.

• Where are PIXELHUE products manufactured?

  PIXELHUE is headquartered in Beijing, China, where its primary research, development, and manufacturing take place.